Date   

locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

Hi All. I'm back!
This is a reply to everyone on this topic.
Found and Fixed the Problem

After 72 hours of little sleep, shooting repeatedly in the dark, methodically trying all permutations of my aforementioned actions, utilizing numerous old-hacker tricks, tracing UDP traffic with WireShark, and adding additional steps of uninstalling all apps used in my article "Digital Zen" (WSJT, JTAlert, ACLog, GridTracker), I've eventually arrived at my Eureka moment.

Final Journey:
After repeated failures of all combinations and sequencing of the above machinations, I followed a path subtly suggested by Laurie's query to another's report, "What UDP port does the help show".  I decoded that to mean JT Alert and JT Decodes might cavort via UDP.  I don't know for sure but found evidence of a changed port in my last bad session vs archived notes of an earlier successful config. However, having burnt through 3 days of reconnoitering I reached the point of no return. Losing the config to gain the DECODES was better than having no DECODES.

So, that brought me back, full circle, to my 1st idea of a deep uninstall of JT with deep erasure of its app data areas
 
- as Michael Black also made note of here. 

Analysis and Steps Taken (with some translation for those smart enough to avoid deep tech)

1. Scenario: Heavily loaded workstation quickly reveals slightest app issues
  • I run a typical mid-level but highly loaded workstation with following specs:
  • Intel Core i7 930 @ 3GHz (4 Cores, 8 threads, running at 3GHz);
  • 32GB of RAM; 12 TB DASD (internal and external SATA, USB2, USB3 drives)
  • mid-level NVIDIA GeForce GTX1050Ti graphics card pushing 2 mid-quality 24" monitors;
  • Running JT (16-24)/7/365 with 10-20 other foreground tasks and 50-100 background processes
2. CPU heavily taxed by digital workflow - maxing out with any media apps running
As such, Windows CPU threads and committed memory rapidly max out .
The slightest memory leaks or reduced garbage cleaning by apps can crash/freeze them out.
This happens routinely with WSJT+JTAlert running/decoding (16-24)/7/365.
Typically about 1/ week of continuous running JT crashed/freezes, requiring a hard process kill.

3. Item #2 above was scenario in place the day I lost DECODES 

JT crashed and I had to hard kill it. More specifically, JT Decodes process froze and would not exit.
Another symptom was (for several previous days) Window frame "X" command didn't exit JT.
Only Close Window command on JT's taskbar entry would close all JT Windows (most of the time).
On the day of the DECODES window loss, all the above occurred and ....
the DECODES sub-process kept running requiring a hard kill using the techie util ProcessExplorer.

4. Then my deepest hair pulling and visits here
Most important light bulb was that the config got corrupted, such as a UDP port change?
That may have occurred when orphaned DECODES sub-process hung around and dupe 2nd one started.
So on next run, a new UDP port may have been assigned - breaking the DECODE linkage.
Totally guessing here based only on techie gut and monitoring of the processes.
That "may" have broken JT communication with DECODES and the rest is history.
Whether or not there actually was a UDP port problem, the steps here did fix it.

5. Deep Cleaning
The goal here was to uninstall BOTH the JT Alert app as well as its system data folder.
WARNING: This loses ALL your JT your configuration settings - allowing for a virgin install.
This includes things like JT Macros, Call settings, etc --- everything!
A. Uninstall JT Alert program
  • Run Windows Programs & Features applet (via Windows > Settings Menu > Programs & Features)
  • Then locate JT Alert, double-click, then OK to Uninstall.
B. Renamed "HamApps" local program data folder (deletes w/o data loss by changing it to another name)
Your Windows account needs to be Administrator to access and rename this folder. (Usual case but not always).
  • Locate HamApps's AppData folder in File Explorer by entering path as "%LocalAppData%" (without quotes)
    That's a macro that expands to the path of your AppData\Local folder containing HamApps program data.
  • Locate HamApps folder and rename it to something else like HamApps [old]  (says yes if asked for permission)
At this point, you have removed the JT app as well as all of its configuration data.

C. For Good Measure .. I then ...
Closed all apps, backup programs, and anything else running!
Did a complete POWER DOWN to clear BIOS, USB pilot light, and all disk caches.
Waited a few minutes till all PC lights and fans were dead.

D.  Reboot, Install, Pray
I then reboot, hoping disk woke up again (never count on it, ha)
Reinstalled JT Alert
Ran wSJT & JT
Voila - It worked. Decodes windows back to normal.
The BAD. All custom setting gone. Took an hour to review and reset the all.
Advice: Perform a lot of screen captures of the JT setting screens for easy reference.

Nb. Trick that worked for me:  Don't advise it for non-techies.
I found the SQLite settings database in the old HamApps [old] JT-AlertX app data folder.
I copied it to the same place in the new HamApps folder.
That seemed to have restore all my settings EXCEPT Macros and the bad port assignment.
The former was bad but the latter good!

Laurie, if by chance, my thought on UDP port un-syncing makes any sense, is there a way to reset it?
Like telling us the location and allowing it to be cleared, force a search/reset on next run?
Just some random thoughts.
TomK 73


locked Re: Modes

Michael Black
 

Well you're on the wrong list for WSJT-X problems.

You will have to describe the problem a lot better than "can't change".

What are you expecting to see and what are you actually seeing that makes you think it's not changing anything?

de Mike W9MDB




On Monday, April 27, 2020, 01:14:30 PM CDT, Greg Yates via groups.io <gyates@...> wrote:


I am running WSJTX latest version and it seems to work fine in FT8 but I can’t change to any other mode.  Has anyone else experienced this problems.  WSJTX is working with an IC7610.  I have the software installed on a laptop and it works but on this desktop I can not get it to change modes.

 

Thanks,

 

Greg

WB2BIN


locked Modes

Greg Yates
 

I am running WSJTX latest version and it seems to work fine in FT8 but I can’t change to any other mode.  Has anyone else experienced this problems.  WSJTX is working with an IC7610.  I have the software installed on a laptop and it works but on this desktop I can not get it to change modes.

 

Thanks,

 

Greg

WB2BIN


locked Re: Decodes Window Will Not Open (Windows 10)

Adrian Engele
 

I have Kaspersky which is a great Anti-Virus program but it can also be a little aggressive blocking certain areas including the audio streams.  I often get a pop-up asking me permission to allow the audio stream.

Try turning off Kaspersky before you run your setup and see if that solves the problem.   Then turn it back on. 
You should be getting a pop-up with a permission request. You may have to fiddle with the permission or white list the program.

Look out for this issue. Once permission is given it should work just fine.

73, Adrian AA5UK


locked Re: Uninstalled WSJT-X and JT Alert several times

Michael
 

Just a thought but are you using the latest version of windows 10

Michael E. Cooper
New E-Mail: w7osg2@...

On Apr 26, 2020, at 2:43 PM, Michael Black via groups.io <mdblack98@...> wrote:


The are configuration files that remain when you uninstall.

C:\Users\[username]\AppData\Local\WSJT_X
and
C:\Users\[username]\Appdata\Local\HamApps

If you want to completely start over from scratch delete those two directories.

de Mike W9MDB




On Sunday, April 26, 2020, 03:36:41 PM CDT, Don Roden <donroden@...> wrote:


I have uninstalled JT Alert and WSJT-X several times ( unsure of which 
is the problem )

I am still getting errors  ( see attachment )

It's like uninstall doesn't delete a config file or something...
I keep getting the same JT Alert error.

Win 7 on a Dell desktop.

What am I missing ?

"Chris" has no app data that I can see.

Where is JT Alert seeing this, or have I failed to eliminate all 
WSJT-X and JT Alert files during an Uninstall ?

Don W4DNR




locked Re: Uninstalled WSJT-X and JT Alert several times

Michael Black
 

The are configuration files that remain when you uninstall.

C:\Users\[username]\AppData\Local\WSJT_X
and
C:\Users\[username]\Appdata\Local\HamApps

If you want to completely start over from scratch delete those two directories.

de Mike W9MDB




On Sunday, April 26, 2020, 03:36:41 PM CDT, Don Roden <donroden@...> wrote:


I have uninstalled JT Alert and WSJT-X several times ( unsure of which 
is the problem )

I am still getting errors  ( see attachment )

It's like uninstall doesn't delete a config file or something...
I keep getting the same JT Alert error.

Win 7 on a Dell desktop.

What am I missing ?

"Chris" has no app data that I can see.

Where is JT Alert seeing this, or have I failed to eliminate all 
WSJT-X and JT Alert files during an Uninstall ?

Don W4DNR




locked Uninstalled WSJT-X and JT Alert several times

Don Roden
 

I have uninstalled JT Alert and WSJT-X several times ( unsure of which is the problem )

I am still getting errors ( see attachment )

It's like uninstall doesn't delete a config file or something...
I keep getting the same JT Alert error.

Win 7 on a Dell desktop.

What am I missing ?

"Chris" has no app data that I can see.

Where is JT Alert seeing this, or have I failed to eliminate all WSJT-X and JT Alert files during an Uninstall ?

Don W4DNR


locked Re: Decodes Window Will Not Open (Windows 10)

Brad Adams
 

Jim,

 

The reason you could not find the files may be due to that Windows is set to NOT show hidden files and folders. If you go to windows explorer, click on “View” in the menu bar, then click “options”. The select “change folder and search options”. Under folder options, select “view”. Then check the radio button that says “show hidden files, folders and drives”. It should look like this:

 

 

You should then be able to find the files that Mike told you about.

 

Brad, N4PYI

 

From: Support@HamApps.groups.io <Support@HamApps.groups.io> On Behalf Of Jim
Sent: Sunday, April 26, 2020 11:21 AM
To: Support@HamApps.groups.io
Subject: Re: [HamApps] Decodes Window Will Not Open (Windows 10)

 

Thanks Mike
I could not find it. I am new to windows 10, my old XP died in Dec. it was a great operating system.
And calling Microsoft customer service is a wast of time.  These free program are not certified
by Microsoft so microsoft wont help, probably because they do not pay royalties to microsoft.


--
Jim Sherwood, N4UOZ
  

On 4/26/2020 10:55 AM, Michael Black via groups.io wrote:

Uninstalling JTAlert or WSJT-X does not removing the settings.  Same for JTDX.

 

For WSJT-X

C:\Users\[username]\Appdata\Local\WSJT-X

 

For JTAlert

C:\Users\[username]\Appdata\Local\HamApps

 

Those directories contain all the configuration information.

 

JTDX has it's own directory in there so you started a new config with that.

 

You may find deleting the WSJT-X directory fixes that one too.

 

de Mike W9MDB

 

 

 

 

On Sunday, April 26, 2020, 10:47:39 AM CDT, Jim <n4uoz@...> wrote:

 

 

HI  TomK

I do not think it is Norton. I am having same problem and do not use Norton.
I using windows 10 Pro with Kaspersky  total security. I done everything you have done
and still not decode, window is blank.  Scope waterfall still shows signal but no decode.
I tried to delete and reinstall but that did not work.
So I installed JTDX  v2.1.0 its base on WSJT,  and it is working.  Its a little different. radio buttons
in different places.

I could never completely delete WSJT, every time I reinstalled it all my setting were there.

Jim Sherwood, N4UOZ
       

 

 


locked Re: Decodes Window Will Not Open (Windows 10)

Jim
 

Thanks Mike
I could not find it. I am new to windows 10, my old XP died in Dec. it was a great operating system.
And calling Microsoft customer service is a wast of time.  These free program are not certified
by Microsoft so microsoft wont help, probably because they do not pay royalties to microsoft.


--
Jim Sherwood, N4UOZ

  
On 4/26/2020 10:55 AM, Michael Black via groups.io wrote:
Uninstalling JTAlert or WSJT-X does not removing the settings.  Same for JTDX.

For WSJT-X
C:\Users\[username]\Appdata\Local\WSJT-X

For JTAlert
C:\Users\[username]\Appdata\Local\HamApps

Those directories contain all the configuration information.

JTDX has it's own directory in there so you started a new config with that.

You may find deleting the WSJT-X directory fixes that one too.

de Mike W9MDB




On Sunday, April 26, 2020, 10:47:39 AM CDT, Jim <n4uoz@...> wrote:


HI  TomK

I do not think it is Norton. I am having same problem and do not use Norton.
I using windows 10 Pro with Kaspersky  total security. I done everything you have done
and still not decode, window is blank.  Scope waterfall still shows signal but no decode.
I tried to delete and reinstall but that did not work.
So I installed JTDX  v2.1.0 its base on WSJT,  and it is working.  Its a little different. radio buttons
in different places.

I could never completely delete WSJT, every time I reinstalled it all my setting were there.

Jim Sherwood, N4UOZ
       





locked Re: Decodes Window Will Not Open (Windows 10)

Michael Black
 

Uninstalling JTAlert or WSJT-X does not removing the settings.  Same for JTDX.

For WSJT-X
C:\Users\[username]\Appdata\Local\WSJT-X

For JTAlert
C:\Users\[username]\Appdata\Local\HamApps

Those directories contain all the configuration information.

JTDX has it's own directory in there so you started a new config with that.

You may find deleting the WSJT-X directory fixes that one too.

de Mike W9MDB




On Sunday, April 26, 2020, 10:47:39 AM CDT, Jim <n4uoz@...> wrote:


HI  TomK

I do not think it is Norton. I am having same problem and do not use Norton.
I using windows 10 Pro with Kaspersky  total security. I done everything you have done
and still not decode, window is blank.  Scope waterfall still shows signal but no decode.
I tried to delete and reinstall but that did not work.
So I installed JTDX  v2.1.0 its base on WSJT,  and it is working.  Its a little different. radio buttons
in different places.

I could never completely delete WSJT, every time I reinstalled it all my setting were there.

Jim Sherwood, N4UOZ
       

On 4/26/2020 9:44 AM, TomK wrote:
1. Anti-Virus
Absolutely no change. Been using Norton 100% effectively till yesterday's failure..
No recent Norton updates. No changes. Was working 10-16 x 7 days x 365.
It was then yesterday, in the middle of my DX sessions, JT hung (again) so had to force-kill it.
That was the only anomalous behavior. Then DECODES stopped working. 
As previously noted, I have since uninstalled,reinstalled JT & WSJT multiple times
Plus a few reboots. Nada. Decodes window remains blank.
A great WSJT/JT/ACLog stops and restarts in multiple orders. Nada. Dead DECODES window.

2. DATABASE
I was referring to the DECODES database since I don't need old DECODES.
That was totally moot since I have JT set to delete DECODES DB after every run.
Old debug trick. Forcing semaphores to flip sometimes fixes a code glitch. Not saying there is one.
I also tried falling back to JT 2.15.x.  No change.  Re-installed 2.16.x.  No change.
It's obvious JTAlert and JTDecodes are communicating.
Assuming they use UDP, I don't know how to force them to align.
Perhaps they use a port that a Windows process or app decided to take over?

Didn't realize how much I depend on DECODES window. My DX work ground to a screeching halt.


locked Re: Decodes Window Will Not Open (Windows 10)

Jim
 

HI  TomK

I do not think it is Norton. I am having same problem and do not use Norton.
I using windows 10 Pro with Kaspersky  total security. I done everything you have done
and still not decode, window is blank.  Scope waterfall still shows signal but no decode.
I tried to delete and reinstall but that did not work.
So I installed JTDX  v2.1.0 its base on WSJT,  and it is working.  Its a little different. radio buttons
in different places.

I could never completely delete WSJT, every time I reinstalled it all my setting were there.

Jim Sherwood, N4UOZ
       

On 4/26/2020 9:44 AM, TomK wrote:
1. Anti-Virus
Absolutely no change. Been using Norton 100% effectively till yesterday's failure..
No recent Norton updates. No changes. Was working 10-16 x 7 days x 365.
It was then yesterday, in the middle of my DX sessions, JT hung (again) so had to force-kill it.
That was the only anomalous behavior. Then DECODES stopped working. 
As previously noted, I have since uninstalled,reinstalled JT & WSJT multiple times
Plus a few reboots. Nada. Decodes window remains blank.
A great WSJT/JT/ACLog stops and restarts in multiple orders. Nada. Dead DECODES window.

2. DATABASE
I was referring to the DECODES database since I don't need old DECODES.
That was totally moot since I have JT set to delete DECODES DB after every run.
Old debug trick. Forcing semaphores to flip sometimes fixes a code glitch. Not saying there is one.
I also tried falling back to JT 2.15.x.  No change.  Re-installed 2.16.x.  No change.
It's obvious JTAlert and JTDecodes are communicating.
Assuming they use UDP, I don't know how to force them to align.
Perhaps they use a port that a Windows process or app decided to take over?

Didn't realize how much I depend on DECODES window. My DX work ground to a screeching halt.



locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

Yup. I figured that's what you meant. I'm familiar with the architecture.
As pee my previous messages .... No dice!


locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

As per my last message, I went ahead and now have the entirety of both the HammApps EXE and Local folders Norton whitelisted.
After many DECODE window open/closes + JT open/closes ... No change.  Dead decodes window

I then DISABLED Norton Anti-virus entirely.
After many DECODE window open/closes + JT open/closes ... No change.  Dead decodes window

Been hacking at this for 20+ hours straight. Think I'm going to crash hard.
Despite my neurons ability to deep bit diddle for 50+ years, my body can no longer keep pace!
I'll see what arises here after a bit of shot eye.
Thanks everyone for your quick responses.
Much appreciated.


locked Re: Decodes Window Will Not Open (Windows 10)

Michael Black
 


I meant whitelist the C:\Users\[username]\AppData\Local\HamApps folder.
That's where the decode database is.

Mike



On Sunday, April 26, 2020, 09:53:15 AM CDT, TomK <qso@...> wrote:


I'll add it to the whitelist but you have to understand nothing changed. I use it 1016 hrs/day. Every day. Every night.
No changes to anything. No updates to Norton.  It just died after JT crashed.
If Norton were the culprit it wouldn't have died in the middle of the day between JT program restarts.
Whitelisting the EXE shouldn't fix anything since the EXE had been running quite well for 100's of hours.
The previous release was running for 1,000s of hours. 
It seems it's the communication between JTAlert and JTDecodes that is failing.
I assume they use a variably assigned UDP port..
Don't see how to unblock a dynamic address.
Nonetheless, I will whitelist the EXE and update y'all.


locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

I'll add it to the whitelist but you have to understand nothing changed. I use it 1016 hrs/day. Every day. Every night.
No changes to anything. No updates to Norton.  It just died after JT crashed.
If Norton were the culprit it wouldn't have died in the middle of the day between JT program restarts.
Whitelisting the EXE shouldn't fix anything since the EXE had been running quite well for 100's of hours.
The previous release was running for 1,000s of hours. 
It seems it's the communication between JTAlert and JTDecodes that is failing.
I assume they use a variably assigned UDP port..
Don't see how to unblock a dynamic address.
Nonetheless, I will whitelist the EXE and update y'all.


locked Re: Decodes Window Will Not Open (Windows 10)

Michael Black
 

Exclude the Local\HamApps directory from Norton.  See if that helps.

de Mike W9MDB




On Sunday, April 26, 2020, 09:44:12 AM CDT, TomK <qso@...> wrote:


1. Anti-Virus
Absolutely no change. Been using Norton 100% effectively till yesterday's failure..
No recent Norton updates. No changes. Was working 10-16 x 7 days x 365.
It was then yesterday, in the middle of my DX sessions, JT hung (again) so had to force-kill it.
That was the only anomalous behavior. Then DECODES stopped working. 
As previously noted, I have since uninstalled,reinstalled JT & WSJT multiple times
Plus a few reboots. Nada. Decodes window remains blank.
A great WSJT/JT/ACLog stops and restarts in multiple orders. Nada. Dead DECODES window.

2. DATABASE
I was referring to the DECODES database since I don't need old DECODES.
That was totally moot since I have JT set to delete DECODES DB after every run.
Old debug trick. Forcing semaphores to flip sometimes fixes a code glitch. Not saying there is one.
I also tried falling back to JT 2.15.x.  No change.  Re-installed 2.16.x.  No change.
It's obvious JTAlert and JTDecodes are communicating.
Assuming they use UDP, I don't know how to force them to align.
Perhaps they use a port that a Windows process or app decided to take over?

Didn't realize how much I depend on DECODES window. My DX work ground to a screeching halt.


locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

Nope. I've closed and reopened it countless times. Nada.


locked Re: Decodes Window Will Not Open (Windows 10)

TomK
 

1. Anti-Virus
Absolutely no change. Been using Norton 100% effectively till yesterday's failure..
No recent Norton updates. No changes. Was working 10-16 x 7 days x 365.
It was then yesterday, in the middle of my DX sessions, JT hung (again) so had to force-kill it.
That was the only anomalous behavior. Then DECODES stopped working. 
As previously noted, I have since uninstalled,reinstalled JT & WSJT multiple times
Plus a few reboots. Nada. Decodes window remains blank.
A great WSJT/JT/ACLog stops and restarts in multiple orders. Nada. Dead DECODES window.

2. DATABASE
I was referring to the DECODES database since I don't need old DECODES.
That was totally moot since I have JT set to delete DECODES DB after every run.
Old debug trick. Forcing semaphores to flip sometimes fixes a code glitch. Not saying there is one.
I also tried falling back to JT 2.15.x.  No change.  Re-installed 2.16.x.  No change.
It's obvious JTAlert and JTDecodes are communicating.
Assuming they use UDP, I don't know how to force them to align.
Perhaps they use a port that a Windows process or app decided to take over?

Didn't realize how much I depend on DECODES window. My DX work ground to a screeching halt.


locked Re: JT Alert Error

Bill Hicks
 

i tried that version just now and it still happens. I have a older version that is still working fine so i will work with that version for now but it doesn't track FT 4 which I have plenty of time to chase right now lol.

If anyone has suggestions I would be happy to try them.

Bill
KG4ZXN


locked Re: JT Alert Error

Michael Black
 

Laurie is gone for a couple of weeks...

This is a common problem and is usually not fixable.  

Maybe 2.16.4 would work better for you and if you still get the problem let us know.

de Mike W9MDB




On Sunday, April 26, 2020, 08:46:00 AM CDT, Bill Hicks <smoke744@...> wrote:


can anyone help with the attached error code?  i am running windows ten enterprise.  JT Alert either crashes or gives me this error code.  I have the most recent WSJTX and this is for JT Alert 2.15.3.  Any help appreciated.

Line 39958 variable used without being declared.

5521 - 5540 of 34751