The recommendations haven't changed:

https://hamapps.groups.io/g/Support/topic/faq_suspected_virus_malware/71823771?p=,,,20,0,0,0::recentpostdate%2Fsticky,,,20,0,0,71823771

This is stickied at the top of the message list.

Mike - N8MSA

Kevin,

just because it doesn't happen to you, doesn't mean it doesn't happen to others.    Whenever Laurie releases a new version, there's a report of a virus, sure as clockwork.

The fact that you said Defender, then mentioned the Virustotal which also showed MS as flagging it didn't prove anything.   Defender is always one of the AV programs that flags the file.  The other is usually Norton ..

 

Neil, KN3ILZ

_._,_._,_

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Neil,

I use Norton (at least for now), and very rarely get an actual virus warning. What I do get is a message saying the file is new, there are very few users, and it isn't trusted (or words to that effect). I click on "Trust" and all is well.

73,

Jim N6VH

Hi Laurie - I hope your doing well. As others have noted, there is an install issue associated with Windows Defender and/or with the installed virus software.  I have read response posts from the group but even with turning off or adding an exception file reference, have I been able to get successfully download / install the latest software.  Is there a recommendation that you have or have published for this install?

Mine always shows all zeros.  Tried changing the number of records, but still all zeros.  How do you turn it on?  Thanks 73 Herb WB8ASI

Herb,

Is the Decodes window being updated while the Statistics is not?
How big is your decoded database (number of records)?

Probably the easiest fix is to delete the decodes database before starting JTAlert. You should only need to do this the once. Delete all files with a name starting with "decodes", there may be up to 3 files. In the following directory %localappdata%\HamApps\JTAlert\YOUR_CALLSIGN\Decode\

de Laurie VK3AMA

Mine always shows all zeros.  Tried changing the number of records, but still all zeros.  How do you turn it on?  Thanks 73 Herb WB8ASI

The JTA grid alert is now working properly, finally, after reverting back to normal configurations (in JTAlert, DXKeeper, WSJT) after the VHF contest. 

Once I determine what had gone wrong earlier, during the contest, that will be posted here. 

Thanks again Laurie and Tom.    73 de Mark.

(Sorry about the two separate postings on this topic.)

The JTA grid alert is now working properly, finally, after reverting back to normal configurations (in JTAlert, DXKeeper, WSJT) after the VHF contest.

Once it is determined what had prevented the alert from working during the contest, that will be posted here. 

Thanks Laurie

No figures there at all - every figure in all 4 categories is 0

I take it this is not normal.

Tom,

Your correct, it is not normal. On first display all counts will be zero but they get updated as the statistics gathering code, run on an independent thread, starts returning results. It is unclear why your not initially getting results.

de Laurie VK3AMA

I have successfully loaded the new version 2.16.9, I have finally recovered the audio in the alerts, but the section of the Activity per band that still does not supply data is still pending .... I accompany an image ... any ideas?

Cordially,
Jesus, EA1YR

Jesus,

It looks like JTAlert is being prevented from downloading the data from the HamSoots server or the connection is timing out. Please use the "Help" -> "Contact Support" menu, on the main JTAlert window, to send me your JTAlert files for analysis.

de Laurie VK3AMA

did you run the "Scan Log" in JTAlert?

BTW, with JTAlert 2.16.9, the "Scan Log & Rebuild" has been renamed "Rebuild Alert Database".

de Laurie VK3AMA

Follow-up  - just went and clicked View -> Number of records and upped it to 500 - woosh the Statistics window populated.

Switched off View Statistics - Back on again - all back to zero - changed number of records or hit refresh the stats populated.

Looks like 1st time screen displayed shows nothing - whatever forces a refresh clears it will next time.

Tom

--
73

Tom
GM8MJV (IO85)

Tom,

The number of viewed records should not affect the Statistics display. I always run with 100. I suspect a timing issue.

Unfortunately, the code base for the Decodes window, originally ported over from the ongoing JTAlertV3 project has become obsolete and is no longer receiving any significant updates or feature additions, only defect fixes if they don't involve significant code changes. Eventually the new JTAlertV3 version of the Decodes window will be ported over to JTAlertV2, but there is no ETA on that.

de Laurie VK3AMA

I just noticed that my country count for 6M in jtalert is off by 1. LOTW says I have 30 confirmed and jtalert says 29. I checked log4om v2 for info on that contact and it says its confirmed. So I am not sure why it is not being picked up. I have any mode checked. How do I resolve this??

Thanks,
Harry
W0LS

Harry,

After you updated Log4OM with your LoTW confirmations did you run the "Scan Log" in JTAlert? That needs to be done in order to get the Wanted Lists updated with the current confirmations from your Log.

de Laurie VK3AMA

Not sure what happened, but I had things set so when someone responded to me in WSJT-X, it would alert me with Ding,ding,ding. Now nothing. Any help appreciated.

73 John

Check the sound file path is still set for the "Own Call" Alert. Also check that you still have that Alert enabled.

de Laurie VK3AMA

https://support.microsoft.com/es-es/help/4054530/microsoft-net-framework-4-7-2-offline-installer-for-windows

file

NDP472-KB4054530-x86-x64-AllOS-ENU.exe

Wilfredo,

Until you can install the .NET Framework you will not be able to install JTAlert.

The error message translates to "A certificate chain could not be created in a trusted root certification authority".

This indicates a problem with your Windows installation with out of date security certificates. They will need to be updated.

Perhaps this link will help..
https://stackoverflow.com/a/60812129

If you are unable to update your certificates, I suggest you source some local help from an experienced IT user who is experience with Windows troubleshooting.

de Laurie VK3AMA