I'll assume (dangerous I know) that all the chit-chat is based on Win 10, I was
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a loyal AVAST user for over ten years, eventually I got I tired of the
relatively recent constant up-selling their marketing department was (is?)
doing. It was around this time that I realized that Win 10/MS had their own very
effective anti virus software, free I will add. So, I gave it a try, it worked,
yes it would bring my attention to the fact that there was some unknown software
it wasn't familiar with, I would just say run it anyway. Now there have been
several improved versions of JTAlert since telling MS Defender the software was
safe yet I have not been notified about subsequent versions of JTAlert.
I theorize that as Win 10 has a different model to traditional software in that
it is updated semi-automatically, that there must be a two way communication
between each user and MS HQ, ergo any new software that MS Defender encounters
and is OK'd by a user gets trickled down through the update networking, clever,
convenient and scary all at the same time.
The above is my take on the situation, I have been wrong in the past though...
---------- Original Message ----------
From: "Stewart Wilkinson via Groups.Io" <firstname.lastname@example.org>
Date: February 16, 2020 at 4:09 AM
I have been using BitDefender for a number of years and the probelm with false
positive detections in each update of JTAlert seems to have got worse of the
last few months.
The 2.15.10 update that I just installed has cause reports of different
'Trojan.GenericKD.xxxxxxx' in JTAlert.exe and JTAlert_AL.exe as well as a
'Potentially malicious application' report for JTAlertSettings.exe (with no
indication of what that means).
I have submitted all 3 for checking, and submitted an update for my on-going
ticket with them regarding this everytime JTAlert is updated with a note about
how annoying this is and that I hope a permanent solution can be found (I
doubt that will happen but we can only hope).
To allow the latest version to run I had to allow BitDefender to do it's
'disinfection' and then go to the 'Notifications' and select each of the
reported problems (capture the information for submitting the False Positive
reports) and click the options to Restore the file (it even removes the
Desktop Shortcuts so have to restore those too). The action of Restoring the
files automatically creates a scanning exception and allows the programs to
run. (I remove the exceptions in a few days after they have fixed the
I use https://www.bitdefender.com/submit/ (
https://www.bitdefender.com/submit/ ) for the submissions.